Refund & Exchange Policy
At 32 Intervals, we take pride in providing high-quality products, and our goal is to ensure our customers are always satisfied. Please read our policy below to understand our procedures regarding refunds, exchanges, and cancellations.
Refunds
- All Sales Are Final: Due to the nature of our high-end products and limited collections, all sales are considered final. We do not offer refunds once a purchase has been completed.
Order Cancellations
- 12-Hour Window: You may cancel your order within 12 hours of making a purchase. To request a cancellation, please email us at 32intervals@gmail.com with your order details. Unfortunately, we cannot cancel orders after this 12-hour period, as they will have already entered processing.
Exchanges
- Defective or Damaged Items Only: We offer exchanges only for items that arrive defective or damaged. If you receive a defective item, please contact us at 32intervals@gmail.com with photos and a description of the issue, and we will work with you to exchange it for the same item.
- Return Shipping Instructions: If your exchange request is approved, do not send the item to our warehouse address. We will provide a specific return address via email for the exchange process.
Thank you for your understanding and for choosing 32 Intervals. We are dedicated to ensuring your experience with us is exceptional.
